MA Group assistant
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MA Group holds a building maintenance licence alongside its interiors and contracting licences, so the team that built your asset can be the team that keeps it running — planned and reactive maintenance on published response times, with every visit on the record.
Facility management is the work of keeping a building operating after it is handed over — planned preventive maintenance on a published schedule, reactive callouts when something fails, and the record-keeping that proves both were done. It covers the building fabric, the MEP systems and the assets inside them.
Planned preventive maintenance is scheduled work carried out to a calendar — servicing chillers, testing fire systems, cleaning AHU filters — to stop failures happening. Reactive maintenance is the response when something fails anyway. A good contract has enough of the first that you rarely need the second.
Because the investigation is already done. When something fails in month eighteen we hold the shop drawing, the material record and the name of the person who installed it. There is no second contractor to appoint and no argument about whether it is a defect or a maintenance item.
Emergency callout attendance within 4 hours, urgent callout within 24 hours, routine callout within 3 working days, and any enquiry answered in writing within one working day. Snags raised after handover are closed within 14 days. These are published commitments, not targets.
A complete asset register, every warranty and O&M manual in one place, a named engineer who worked on the build, a portal account with published response times, and a planned maintenance schedule for the first twelve months issued at handover.
Yes. We take on buildings we did not construct — the first step is a condition survey and building the asset register, which is usually the thing the client does not have. Our founder ran facility management for Dubai Silicon Oasis Authority for thirteen years, across a portfolio built by other people.
Describe the job and we route it internally — you do not have to work out which of our companies you need. We reply within one working day, in writing.